Pets

Cancellation Policy

Residential Cleaning Policies – Stephany Cleaning Services At Stephany Cleaning Services, we value your time and appreciate your trust in our services. To ensure a smooth and efficient experience, please review the following policies: Cancellation Policy * All cancellations will incur a *$75 cancellation fee*. * To avoid this fee, appointments must be *rescheduled at least 24 hours prior* to the scheduled service time. Cleaning Service Adjustments *Services are booked based on the selected cleaning type (e.g. Basic Cleaning).Payments are non-refundable once booked *If our team arrives and determines that the home requires a *Deep Cleaning due to its condition*, the service will be upgraded. *The client agrees to pay the *full Deep Cleaning price* or *$100 adjustment fee*,payments are non-refundable at all. Appointment & Access Policy *All services are by appointment only. *If we are unable to access the property at the scheduled time (locked out, no response, or denied entry)$50 fee will applies Specialty Cleaning Limitations *Certain areas such as *chandeliers, high ceiling fans, or hard-to-reach spaces* may not be accessible without specialized equipment. Furniture & Heavy Items: Our staff is restricted from moving heavy furniture (fridges, sofas, etc.) to prevent injury or floor damage. unless the client moved it before we arrived Cleaning vs. Organizing- Are separate services. *Organizing must be requested in advance and will be added as an additional service. Condition-Based Service Disclaimer *Pricing is based on the expected condition of the home. *If the condition is significantly worse than described, we reserve the right to: *Adjust the price, or *Limit or refuse service. Satisfaction Policy *If you are not satisfied with your service, you must notify us within *24 hours*. *Photo and/or video evidence is required to support any claim. *If the issue is valid and within the scope of the service booked, we will return to *re-clean the affected areas at no additional cost*. *No refunds will be issued under any circumstances. Photo & Video Documentation. *Stephany Cleaning Services reserves the right to take *before and after photos/videos*of the property for: *Quality control *Service verification *Dispute resolution *These images will *not be shared publicly without client consent*,except when necessary to resolve disputes. Thank you for your understanding and cooperation. These policies allow us to provide efficient, professional to all clients