5 Bedroom 5 Bedroom

Cancellation Policy

At Stephany Cleaning Services we value your time and appreciate your trust in our services. To ensure a smooth and efficient cleaning experience, please review our policies below: *Cancellation Policy •Any cancellations will incur a $75 cancellation fee, which will be charged at the time of cancellation. •To avoid this fee, you may reschedule your appointment 24 hours before the start time. *Cleaning Service Adjustments •Cleaning services are booked based on the requested service type (e.g., Basic Cleaning). •If our staff arrives and determines that the home requires a Deep Cleaning due to its condition, the service will be upgraded accordingly. You will be responsible for covering the full price of the Deep Cleaning or a $100 fee before the service is completed. *Appointment & Access Policy .All cleaning services are by appointment only. .If we are unable to access the home at the scheduled time (e.g., locked doors, no one home, denial of entry), a $50 service fee will be charge. *Specialty Cleaning Limitations Some homes may have chandeliers or vaulted ceiling fans that our team cannot safely reach by hand. These areas may require specialized equipment or services outside our standard cleaning. For safety and liability reasons, our team does not move furniture. Please ensure that any areas requiring cleaning are accessible before our arrival. ***Cleaning and organizing are separate services. If you’re interested in organizing as well, please let us know so we can add this to your order. Thank you! We appreciate your understanding and cooperation. Feel free to reach out if you have any questions or would like to add any of these services to your order. its truly helps us provide an efficient and thorough cleaning. Looking forward to serving you!